Support customers in communities you don't own
Hearl gives public questions on X, Reddit and Hacker News an owner, a due date and a recorded outcome, keeps the conversation on the original platform, and reopens it when the user writes back.
Help desks handle tickets, but public posts never become tickets, so whoever sees one first handles it, or nobody does. Hearl gives each conversation an owner and a due date, and the conversation stays on the original platform.
- One owner per conversation
- Collaborators and @mentions
- Due dates and an overdue view
- An outcome recorded for every conversation
An owner without a ticket
Each conversation has one owner and any number of collaborators, with notes, a due date and the outcome kept next to the original post.
Everyone sees their own queue
Unassigned, mine, assisting and overdue views show each person their work and show the team what's slipping.
Resolved, not just replied
Note the outcome when you close it, such as "fixed in 1.4" or "refunded". When the user writes back, the conversation reopens on its own.