Terms of service
Last updated November 15, 2026
The service
Hearl collects public conversations about products you configure and helps your team track them. Features and limits depend on your plan.
Your responsibilities
Use Hearl in line with the terms of the platforms it collects from, and only for products you represent.
Payment
Paid plans renew each month or year until cancelled. Cancelling keeps your plan until the end of the paid period. Prices may change with 30 days' notice. Payments are processed by our reseller and merchant of record (Waffo Pancake or Creem), which also handles taxes and invoices.
Usage and overage
Individual, Team and Enterprise plans include a monthly allowance of new conversations. Conversations beyond the allowance are billed at the overage rate shown on the pricing page, up to three times the allowance. The Free plan pauses new collection when its allowance is used up. Rechecking existing conversations is not counted.
Refunds
You can request a full refund within 14 days of your first payment for a plan, or within 14 days of a renewal, by emailing support@hearl.org from the account's email address with the order number. Approved refunds are returned to the original payment method within 5 to 10 business days; your bank may take longer to show them. After 14 days, payments for the current period are not refunded, but you can cancel at any time and keep access until the period ends. Overage charges for conversations already collected, and payments for accounts closed for breaking these terms, are not refunded. Where local consumer law gives you further rights, those rights apply.
Breaking these terms
If you break these terms, for example by collecting data for products you don't represent, misusing the API, reselling access, or using Hearl for spam, harassment or anything illegal, we may warn you, limit features or collection, suspend your workspace, or close your account and stop providing the service. Where possible we tell you first and give you a chance to fix the problem; for serious or repeated breaches, or where the law requires, we may act immediately. You can export your data for 30 days after a suspension or closure, unless the law prevents it.
Ending the service
You can cancel your subscription and delete your workspace at any time from the billing and settings pages. We may stop offering Hearl with at least 30 days' notice, and refund any unused prepaid period.
Availability
We work to keep Hearl available but can't guarantee uninterrupted access, especially where platforms change how their pages work.
Contact
Questions about these terms, billing or refunds: support@hearl.org.