---
title: Products & sources
description: What Hearl collects for each product, the fields that guide filtering, and how often collection runs.
---

A product is one thing your team supports. Each product has its own sources, search terms and description. Your plan sets how many products a workspace can have.

## Read from the website [#website]

Enter the product's official website and choose **Fill from website**. Hearl reads the page and fills in:

- the product name and a short description
- official X accounts and Reddit communities linked from the site's header and footer
- suggested search terms

Everything it fills in can be edited. If it can't read the site, fill in the fields by hand.

## Product fields [#fields]

| Field | What it does |
| --- | --- |
| Product name | Shown in the inbox and in notifications. |
| ID | Used in links and the API. It can't be changed later. |
| What it is | One or two sentences. Hearl's AI uses it to tell real mentions from noise. |
| Not to be confused with | Things with the same name, such as a game engine function or a stock ticker, so Hearl's AI can filter them out. |
| Search terms | One per line. Used for Reddit site-wide search and Hacker News search. |

## Sources [#sources]

### X [#x]

- **Official accounts.** Posts from your accounts and the replies under them.
- **Mentions.** Turn on **Track posts that mention these accounts** to collect posts that mention your official accounts.

Ads and promotions are dropped. When a post is a reply, Hearl fetches the post it replied to, so a short reply like "Yes, it's customizable" keeps its context.

### Reddit [#reddit]

- **Subreddits.** New posts in the communities you name.
- **Search terms.** Your search terms are run across Reddit. Posts from your own subreddits are skipped there, so nothing shows up twice.
- **Team accounts on Reddit.** The Reddit usernames your team posts from. Hearl reads the full comment tree and uses these accounts to tell when your team has replied.

### Hacker News [#hacker-news]

Turn on **Search Hacker News stories with the search terms above**. Show HN, Ask HN and link posts all come in, and no API key is needed. Add your team's HN usernames under **Team accounts on Hacker News** so their replies are marked.

## Collection schedule [#schedule]

Collection runs in the cloud. How often it runs depends on your plan:

| Plan | Frequency |
| --- | --- |
| Free | Once a day |
| Team | Every hour |
| Scale | Every 15 minutes |

Each run looks for new posts and rechecks the threads it already has for new replies. A thread is followed for 7 days after it was posted. After that its status becomes **No longer tracked**.

### Collect now [#collect-now]

The **Collection** panel on the product page shows each source, the last run and what it found. **Collect now** starts a run right away. It can be used once every 10 minutes per product.

### Monthly limit [#monthly-limit]

Each plan includes a number of conversations a month. When a workspace reaches it, cloud collection pauses until the next month. Nothing is deleted, and you can still work on every conversation you have. See [Billing & plans](/docs/billing).